When you purchase a product or service, you expect it to meet your expectations. So, when it isn’t fit for purpose, or the services you bought don’t comply with trading standards regulations, it’s natural for you to want things to be rectified. If the vendor or trader fails to put things right, a consumer dispute can arise.
With any kind of dispute, Jarmans Solicitors always recommend seeking professional legal advice. Knowing and understanding your rights under the Consumer Rights Act 2015 can help resolve a problem before it goes to Court.
If you are dissatisfied with a product or service, it’s important to follow the complaints procedure laid out in the supplier’s terms and conditions, before you begin legal action. If you have made a complaint and the business has refused to resolve or they consider they have resolved it but this is unsatisfactory, Jarmans can help.
Almost any service or purchase from a business is covered by the Consumer Rights Act 2015, and can include:
Our team of specialist consumer rights solicitors are able to offer an initial fixed fee consultation costing £195+VAT. If you feel that you have received a poor quality service or product, or that your complaint hasn’t been rectified properly, contact us to make an appointment.
Chris took the time to explain several items and offered some very good advice. I will definitely use them again.
Excellent service here. Needed a one off legal document and they were able to accommodate us the next day. We were given good advice. Highly recommend.