When you purchase a product or service, you expect it to meet your expectations. So, when it isn’t fit for purpose, or the services you bought don’t comply with trading standards regulations, it’s natural for you to want things to be rectified. If the vendor or trader fails to put things right, a consumer dispute can arise.

With any kind of dispute, Jarmans Solicitors always recommend seeking professional legal advice. Knowing and understanding your rights under the Consumer Rights Act 2015 can help resolve a problem before it goes to Court.

Before you consult with a solicitor

If you are dissatisfied with a product or service, it’s important to follow the complaints procedure laid out in the supplier’s terms and conditions, before you begin legal action. If you have made a complaint and the business has refused to resolve or they consider they have resolved it but this is unsatisfactory, Jarmans can help.

Almost any service or purchase from a business is covered by the Consumer Rights Act 2015, and can include:

• Refunds from travel and holidays

• Faulty or substandard goods

• Non-delivery of items

• Poor quality of workmanship from tradespeople

• Disputes over warranties

• Insurance claims

Our team of specialist consumer rights solicitors are able to offer an initial fixed fee consultation costing £195+VAT. If you feel that you have received a poor quality service or  product,  or that your complaint hasn’t been rectified properly, contact us to make an appointment.

Need help?

We offer legal advice for Consumer Law. If you would like to contact us or book a consultation with a member of our team please fill in the ‘Make an Enquiry’ form or call us on 01795 503812 or email enquiries@jarmans-solicitors.co.uk for a no obligation discussion and let us resolve your legal issue.