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Consumer Law - Jarmans Solicitors

Consumer Law Overview

Jarmans Solicitors are here to help you with Consumer Law.

When you purchase a product or service, you expect it to meet your expectations. So, when it isn’t fit for purpose, or the services you bought don’t comply with trading standards regulations, it’s natural for you to want things to be rectified. If the vendor or trader fails to put things right, a consumer dispute can arise.

With any kind of dispute, Jarmans Solicitors always recommend seeking professional legal advice. Knowing and understanding your rights under the Consumer Rights Act 2015 can help resolve a problem before it goes to Court.

Before you consult with a solicitor

If you are dissatisfied with a product or service, it’s important to follow the complaints procedure laid out in the supplier’s terms and conditions, before you begin legal action. If you have made a complaint and the business has refused to resolve or they consider they have resolved it but this is unsatisfactory, Jarmans can help.

Almost any service or purchase from a business is covered by the Consumer Rights Act 2015, and can include:

Refunds from travel and holidays

Faulty or substandard goods

Non-delivery of items

Poor quality of workmanship from tradespeople

Disputes over warranties

Insurance claims

Our team of specialist consumer rights solicitors are able to offer an initial fixed fee consultation costing £195+VAT. If you feel that you have received a poor quality service or  product,  or that your complaint hasn’t been rectified properly, contact us to make an appointment.

Need help?

We offer legal advice for Consumer Law. If you would like to contact us or book a consultation with a member of our team please fill in the ‘Make an Enquiry’ form or call us on 01795 503812 or email enquiries@jarmans-solicitors.co.uk for a no obligation discussion and let us resolve your legal issue.


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    How We've Helped People

    • Execllent!!

    From the moment I instructed Jarmans Solicitors I felt confident this would be a quick and seemless purchase, unlike my previous Solicitors! Sonia Thrower in particular was amazing at keeping me updated throughout.


    • Execllent!!

    We have just successfully purchased our first home with the help from Sonia Thrower at Jarmans. We are very impressed with the service that we received, at first we were quite worried as the person that was given our case had left and Sonia took over at very early stages. With our purchase it was very different to normal as we also had land attached to our property where it started to get a little confusing with title numbers etc


    • Execllent!!

    Jarmans Solicitors are friendly, welcoming and very Professional. Great attention to detail, wouldn't hesitate to use them again. Thank you to Julia for all your help.


    • Execllent!!

    “Good morning Kendra, I wish to thank you for acting so brilliantly on my behalf; your calm, knowledgeable, compassionate approach reassured me and gave me confidence with the decisions I made (as a result of your counsel) during a difficult and challenging time.  I have appreciated the regular phone calls and timely communications from you, it has been a privilege to work with you and I am happy with the outcome you have worked to achieve for me.  As you are aware, what happened



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